nintendo switch with joy-con controllers detached
You can initiate a repair for your Nintendo Switch through Nintendo'due south website.
Guillaume Payen/SOPA Images/LightRocket via Getty Images
  • You lot can set your Nintendo Switch for repair later on contacting Nintendo Back up through the options provided on Nintendo'south website.
  • If you purchased your Nintendo Switch less than a yr ago and it is not physically damaged, your repair is likely costless.
  • When sending your Nintendo Switch to a repair centre, carefully wrap and pad the console to foreclose any damage during shipping.
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If your Nintendo Switch isn't working correctly and you've tried to troubleshoot your upshot to no avail, your first step is to contact Nintendo Support via online chat, text message, or phone. If that doesn't resolve your issue, information technology'due south time to transport in your console to a repair center.

All Nintendo products are covered by a express hardware warranty which covers manufacturing defects for 12 months from the date of purchase, so any repairs done during this time frame should be free. However, if your device isn't working correctly because of physical damage, it might not be covered. The turnaround time for repairs may be a few weeks.

How to ready upward a Nintendo Switch repair

Before yous send in your Switch for repair, yous should first contact Nintendo's client support to troubleshoot the particular upshot, if possible, then initiate a repair guild.

1. Become to the Nintendo Support website. Select your region.

two. Coil downwardly to the Quick Links department at the end of the page. Click Contact Us.

nintendo support website contact us
You'll want to contact Nintendo Support earlier you lot initiate a repair. Scroll down to the bottom of the folio to select "Contact Us."
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3. Scroll downwards to the listing of contact options, then choose the one you lot prefer. Options include Chat, Text Message, Phone, and submitting a Assist Ticket.

nintendo support page contact options
Choose any of the iv methods to contact Nintendo Support.
Abigail Abesamis Demarest/Insider

4. Consummate the troubleshooting steps suggested by a fellow member of the Support team for your specific consequence.

5. If the issue is still not resolved, to initiate a repair, you'll need to agree to Nintendo'south Online Repair Terms and Conditions.

half-dozen. Create a repair contour or log into an existing repair profile. This is where Nintendo will communicate information and updates about your repair.

seven. Enter the serial number of your Nintendo Switch to verify its warranty status.

8. Fill up out the repair details, your shipping details, and your billing information.

9. Once you're finished filling out your repair order, click Complete. Y'all volition receive an electronic mail with repair instructions presently afterwards.

How to parcel your Nintendo Switch for repair

One time y'all've set up your repair order, information technology's time to parcel your Nintendo Switch and send information technology to Nintendo.

ane. Write a repair letter and include it with your Nintendo Switch. The letter should include basic information like your proper name, return shipping address, and phone number. Information technology should also include your repair club number, a cursory description of the problem with your Nintendo Switch, and a list of all of the items enclosed in the parcel.

2. Place your Nintendo Switch and letter in a plain box, wrapping information technology in clear cling wrap (the kind you use in the kitchen) and so padding it well to forbid damage during shipping.

  • If y'all're reusing a box, remove or completely cover any quondam labels. It must be a box and non a padded envelope.
  • Do non include any games or accessories (unless those are function of the repair order). If including pocket-size items or games, put them in a sealable plastic handbag.
  • Know that stickers and screen protectors may non be returned, so if you'd similar to continue them, remove them from your Switch before sending.

3. Attach the shipping characterization provided by Nintendo to the box. Alternatively, write the repair center address, your render address, and the repair order number on the outside of the box.

4. Seal the box with record and driblet it off with the appropriate shipping carrier.

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